Ben Nye Magicolor Pencils

​​​​​​​Return & Refund Policy

At ProKNOWS®, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.

Returns

• Returns must be initiated within 14 days of delivery.

• Products must be unused, unworn, and in original packaging.

• Due to the hygienic nature of clown noses and makeup, used or opened items cannot be returned.

• Return shipping costs are the responsibility of the customer unless the item was incorrect or defective.

To start a return, please email us at [insert email here] with your order number and reason for return. We’ll provide return instructions within 2 business days.

Refunds

• Once your return is received and inspected, we’ll notify you by email.

• Approved refunds will be processed back to your original payment method within 5–7 business days.

• Original shipping charges are non-refundable.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original (if eligible) and place a new order.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 5 days of delivery with photos of the product and packaging. We’ll make it right.

Processing Time

• Orders are processed within 1–3 business days (excluding weekends and holidays).

• Custom or bulk orders may require additional time. If that applies, we’ll contact you directly.

Shipping Rates & Delivery Estimates

• Shipping rates are calculated at checkout based on your location and selected delivery speed.

• Standard shipping typically arrives within 3–7 business days in the U.S.

• Expedited options are available at checkout for faster delivery.

• We currently ship to all 50 U.S. states and most international destinations.

International Shipping

• International orders may be subject to customs duties, taxes, or import fees based on your country’s regulations. These fees are the customer’s responsibility.

• Delivery times vary by country but typically range from 7–21 business days.

Tracking Information

• Once your order ships, you’ll receive a tracking number by email.

• Please allow 24–48 hours for tracking updates to appear after shipping.

Lost or Delayed Packages

• If your tracking info shows your package as delivered but you haven’t received it, please contact the carrier first.

• If the issue isn’t resolved, reach out to us, and we’ll do our best to assist.